Location: Montreal, QC 
Employment Type: Full-time | Permanent 

About OnTarget Group 

OnTarget Group is a growing Managed Services Provider (MSP) delivering high-quality IT support and strategic services to businesses across Quebec. We pride ourselves on being responsive, reliable, and deeply integrated with our clients’ operations. 

We are currently looking for a Level 1 IT Support Technician to be outposted full-time at one of our Montreal-based clients, acting as the first point of contact for all IT-related issues. 

Role Overview 

As a Level 1 IT Support Technician, you will provide frontline technical support to end users, ensuring smooth day-to-day IT operations. You’ll be working directly on-site with the client while being supported by the OnTarget technical team. 

This role is ideal for someone who is customer-focused, proactive, and eager to grow in IT support. 

Key Responsibilities 

• Provide first-level technical support (in-person and remote) to end users 

• Troubleshoot hardware, software, and network issues 

• Manage and resolve tickets via helpdesk system (SLAs, documentation, follow-ups) 

• Support Microsoft 365 environment (Outlook, Teams, OneDrive, SharePoint basics) 

• Perform user onboarding/offboarding (accounts, permissions, equipment setup) 

• Configure and deploy laptops, desktops, and mobile devices 

• Assist with printer, AV, and meeting room setup/support 

• Escalate complex issues to Level 2/3 teams when required 

• Maintain accurate documentation of incidents and procedures 

• Ensure a high level of customer satisfaction and professionalism 

Technical Requirements 

• 1–3 years experience in IT support or helpdesk role 

• Strong knowledge of: 

• Windows 10/11 

• Microsoft 365 (Exchange, Teams, SharePoint basics) 

• Active Directory / Entra ID (user management) 

• Basic understanding of: 

• Networking (TCP/IP, DNS, DHCP) 

• Hardware troubleshooting 

• Experience with ticketing systems (e.g., Autotask, ServiceNow, etc.) is an asset 

Soft Skills 

• Excellent communication skills (French and English required) 

• Strong customer service mindset 

• Ability to prioritize and manage multiple requests 

• Problem-solving and attention to detail 

• Professional, reliable, and autonomous 

Work Environment 

• Full-time on-site role at client location in Montreal 

• Collaboration with both client teams and OnTarget internal team 

• Structured support environment with escalation paths 

What We Offer 

• Competitive salary (based on experience) 

• Opportunities for growth within OnTarget Group 

• Exposure to diverse technologies and environments 

• Supportive team and ongoing learning opportunities 

• Potential certification support 

Location: Montreal, QC (Hybrid) or Offshore remote 
Employment Type: Full-time | Permanent 

About OnTarget Group 

OnTarget Group is a fast-growing Managed Services Provider (MSP) delivering proactive IT support, cloud solutions, and security services to businesses across Quebec. We act as trusted IT partners, managing and securing our clients’ environments end-to-end. 

We are looking for a Level 2 IT Support Specialist to support and oversee multiple client environments, with a strong focus on Microsoft 365 tenants, security, and escalations from Level 1. 

Role Overview 

As a Level 2 IT Support Specialist, you will play a critical role in maintaining, securing, and optimizing client IT environments. You will handle escalated issues, manage cloud infrastructure, and ensure best practices across Microsoft 365 and endpoint security. 

This role is ideal for someone who is technically strong, structured, and comfortable owning client environments. 

Key Responsibilities 

• Act as the primary escalation point for Level 1 support tickets  

• Troubleshoot and resolve complex technical issues across multiple clients  

• Administer and optimize Microsoft 365 tenants:  

• Exchange Online, Teams, SharePoint, OneDrive  

• Entra ID (Azure AD) users, groups, and policies  

• Manage and enforce security best practices:  

• MFA, Conditional Access, Defender policies  

• Endpoint protection and device compliance  

• Oversee client environments (users, devices, access, policies)  

• Participate in incident response and remediation  

• Maintain and improve documentation, standards, and procedures  

• Support onboarding/offboarding processes and client transitions  

• Collaborate with Level 3 / project team for advanced changes and deployments  

• Monitor systems and proactively identify risks or improvements  

Technical Requirements 

• 3–5 years experience in IT support / system administration (MSP experience preferred)  

• Strong expertise in:  

• Microsoft 365 (Exchange, Teams, SharePoint)  

• Entra ID (Azure AD), Conditional Access, MFA  

• Windows 10/11 and endpoint management  

• Good knowledge of:  

• Microsoft Defender (Endpoint, Office 365)  

• Intune / device management  

• Networking fundamentals (VPNs, firewalls, DNS)  

• Experience with:  

• Ticketing systems and SLA management  

• Remote monitoring and management (RMM) tools  

Soft Skills 

• Strong analytical and troubleshooting skills  

• Ability to prioritize and manage escalations effectively  

• Excellent communication skills (French required, English strong asset)  

• Client-oriented mindset with a sense of ownership  

• Ability to work both independently and as part of a team  

Work Environment 

• Hybrid model (remote + occasional on-site client visits)  

• Work across multiple client environments (multi-tenant MSP context)  

• Collaborative team with Level 1 and Level 3 resources  

What We Offer 

• Competitive salary (based on experience)  

• Flexible hybrid work model  

• Exposure to modern cloud and security environments  

• Growth opportunities toward Level 3 / Cloud / Security roles  

• Training and certification support (Microsoft, security, etc.)